Legal
Shipping Policy
Everything you need to know about how we ship your Sundari Art Jewellery order.
Shipping Options Overview
Standard Shipping
₹99
Free on orders above ₹5,000
Estimated delivery: 4–10 business days
Priority Shipping
₹299
Next Business Day Dispatch
Estimated delivery: 3–6 business days
Store Pickup
Free
Collect from our store
Ready confirmation shared via WhatsApp/Email
International Shipping
₹5,000–₹9,000
DDU basis · varies by destination
Estimated delivery: 7–12 business days
Priority Shipping — ₹299
Need your order urgently? Choose Priority Shipping for faster processing.
- Guaranteed Next Business Day Dispatch — irrespective of operational load.
- Estimated delivery within 3–6 business days from dispatch.
- Orders are processed on priority over standard shipments.
- 100% Secure OTP-Based Delivery to ensure verified handover.
Please note: Delivery timelines are estimates and may occasionally be affected due to courier delays, unforeseen circumstances, or incomplete shipping details. However, in most cases, Priority orders are delivered within the promised timeframe.
Standard Delivery
We offer free delivery on purchases over ₹5,000. Orders below ₹5,000 will have a delivery fee of ₹99.
The estimated delivery time for Standard Delivery is 4–10 business days.
Cash On Delivery is currently not available.
Store Pickup (Free)
Prefer to collect your order personally? You can choose Store Pickup at checkout.
- No shipping charges.
- Ready for pickup confirmation will be shared via WhatsApp/Email.
- Please carry your order confirmation and valid ID at the time of collection.
Orders are usually ready for pickup within 12 hours. You may collect between 10:30 AM – 8:00 PM.
Important Terms for Store Pickup
- •Customers must collect their order within 15 days from the date of placing the order.
- •If not collected within 15 days, the order will be automatically cancelled.
- •A service/restocking fee of ₹99 will be applicable on cancelled store pickup orders and deducted from the refund.
- •If Store Pickup is selected mistakenly, our team may offer shipping for an additional ₹99. If the customer still chooses to cancel, the ₹99 fee remains applicable.
International Delivery
We offer standard international shipping on all eligible products. Estimated delivery time is 7–12 business days from the date of order.
Shipping charges vary by destination and are calculated at checkout:
USA
₹5,000 – ₹9,000
Varies by order weight & dimensions
Europe
₹5,000 – ₹7,000
Varies by order weight & dimensions
Customs & Import Duties (DDU — Delivery Duty Unpaid)
- •All international shipments are sent on a DDU (Delivery Duty Unpaid) basis.
- •Product prices and shipping charges do not include import duties, customs fees, or local taxes.
- •The recipient is fully responsible for paying any applicable duties, taxes, or customs charges as per their country's regulations.
- •Orders may be held at customs until applicable charges are paid.
- •If a shipment is refused or returned due to unpaid duties, shipping charges will not be refunded and return charges (if applicable) will be deducted from the refund.
Delivered but Not Received Policy
At Sundari Art Jewellery, we ensure that every order is shipped with secure and trackable courier partners. This policy explains the process and guidelines in cases where the tracking status shows “Delivered” but the customer claims they have not received the parcel.
→ Courier Delivery Proof
- Delivery OTP confirmation.
- Delivery signature (POD – Proof of Delivery).
- Delivery photograph (if available).
- GPS location of the delivered parcel.
- Delivery agent's delivery report.
This delivery proof is considered final and binding unless proven otherwise through investigation.
→ Complaint Window — 24 to 48 Hours
- If a customer has not received the parcel despite the tracking showing "Delivered," they must contact our support team within 24–48 hours of the delivery update.
- Complaints raised after 48 hours will not be eligible for investigation, refund, or replacement.
→ Mandatory Customer Verification
- Whether any family member, neighbour, security guard, or reception desk received the parcel.
- Whether the delivery address provided was accurate and accessible.
- Whether the customer was available at the location on the day of delivery.
→ Courier Investigation — 5 to 7 Working Days
- After receiving the customer complaint, we initiate an official investigation with the courier partner.
- The investigation may take 5–7 working days.
- If the courier confirms a delivery error — a replacement or refund will be issued as per product availability.
- If the courier provides valid delivery proof — the order will be considered successfully delivered, and no refund or replacement will be issued.
→ Conditions Where No Refund or Replacement Will Be Provided
- Valid delivery proof received from the courier.
- Customer fails to contact us within 48 hours.
- Wrong or incomplete address provided at checkout.
- Customer unavailable at the delivery location.
- Repeated false claims identified by our team.
- Customer does not cooperate during investigation.