Legal
Return & Refunds Policy
We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.
Sale Items — No Return & Exchange Policy
- Any product purchased during a Sale or at a Discounted Price is NOT eligible for return.
- Sale items are limited, single-piece products offered at special discounted rates.
- Due to the nature of sale inventory, returns are strictly not accepted on sale items under any circumstances.
Return Window
- Customers can request a return within 24 hours of product delivery only.
- The return request must be raised from the Login section of our website.
- Any return request made after 24 hours will not be accepted, and the return window will be permanently closed.
Return Request Review & Approval
- Once we receive your return request, our team will review it.
- The review process may take up to 24 hours.
- If the request is found to be genuine and valid, it will be approved.
- After approval, you will receive a confirmation message/email regarding the return request.
Product Pickup Process
- After approval, the pickup will be scheduled within 1–2 working days.
- Our delivery partner will come to your registered address for pickup.
- The jewellery must be properly packed in a box to avoid any damage during transit.
- Improper or loose packing may lead to damage, which can affect your return eligibility or refund.
Refund Mode — Original Payment Method
- Once the returned product is picked up and received by us, it will be inspected and verified.
- After successful verification, the refund amount will be processed to the original payment method within 2–3 working days.
- Refunds will be initiated only after the product passes the quality check.
- The refunded amount may take additional time to reflect in your account depending on your Bank/Payment provider.
Return Shipping Charges
- A return shipping fee of ₹99 is mandatory for all return requests.
- This charge applies to all customers, without exception.
- Due to our limited margins, return shipping costs cannot be borne by us.
Damaged or Repairable Products
- If the product has minor damage or requires repair due to transit issues, the return will still be processed.
- However, a ₹99 return shipping fee will still be applicable in such cases.
Acceptance of Policy
- By placing an order on our website, you automatically accept this Return & Store Credit Policy.
- We strictly follow the above policy for all orders.
International Orders (EU Zone F) — Returns & Cancellations
Return Window: You have 24 hours to request a return, starting from the time your order is delivered. Return requests made after 24 hours will not be accepted.
Return Shipping Cost: A flat-rate return shipping fee of ₹7,405.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
Cancellations: Orders can be cancelled at any time until the item is fulfilled.
Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
International Orders (US Mexico Zone G) — Returns & Cancellations
For our customers in US Mexico Zone G, the following specific rules apply in addition to our standard policy procedures:
Return Window: You have 24 hours to request a return, starting from the time your order is delivered. Return requests made after 24 hours will not be accepted.
Return Shipping Cost: A flat-rate return shipping fee of ₹7,741.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
Cancellations: Orders can be cancelled at any time until the item is fulfilled.
Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
International Orders (EU Zone I) — Returns & Cancellations
For our customers in EU Zone I, the following specific rules apply in addition to our standard policy procedures:
Return Window: You have 24 hours to request a return, starting from the time your order is delivered. Return requests made after 24 hours will not be accepted.
Return Shipping Cost: A flat-rate return shipping fee of ₹9,741.00 INR applies. This amount is charged only once per return request. We do not charge any additional restocking fees.
Cancellations: Orders can be cancelled at any time until the item is fulfilled.
Final Sale Items: Customers cannot request returns or cancellations for specific collections marked as final sale products.
Applicability: These specific return and cancellation rules will only apply to items purchased after these rules were updated on our website.
For any further queries, please contact our customer support team before placing your order. Sundari Art Jewellery reserves the right to make changes to this return policy at any time. Any modifications will be updated on our website.